Terms of Service

① The purpose of these Terms of Service (hereinafter referred to as the "Terms") is to prescribe the rights, obligations, responsibilities, service operation standards, and other necessary matters between Bros ENT Co., Ltd. (hereinafter referred to as the "Company") and its members regarding the use of the ticket and event platform and related services (hereinafter referred to as the "Service") provided by the Company.

② The Company operates the Service in the capacity of a mail-order brokerage and platform provider, and is not a direct party to individual actions such as transactions between members or event organizers, event operations, content postings, or ticket transfers.

The definitions of terms used in these Terms are as follows:

• "Service" means the mobile applications (iOS/Android), websites, admin pages, and all other related services provided by the Company.
• "Member" means a person who agrees to these Terms and enters into a service use contract with the Company.
• "Event" means services including performances, festivals, events, exhibitions, experiences, parties, and other contents.
• "Ticket" means the right to enter or use a specific event and shall not be interpreted as property rights, valuable securities, or real rights.
• "Ticket Link" means a URL or equivalent access method generated for ticket inquiry, transfer, verification, and admission.
• "QR Code" means an electronic verification method generated for event admission and ticket verification.
• "Administrator" means a person granted operational authority by the Company or the event organizer.
• "Operating Policy" means policies, guidelines, announcements, event-specific policies, admission policies, refund policies, settlement policies, and technical policies set separately by the Company for the operation of the Service.
• "PG Company" means a payment gateway company providing electronic payment services.
• "Fraudulent Use" means any and all actions contrary to the normal operational purposes of these Terms, Operating Policies, or the Service.

① These Terms apply to all users who intend to use the Service.

② The Company may amend these Terms to the extent that it does not violate relevant laws.

③ In the event of an amendment, the Company shall announce the effective date and reasons 7 days prior to application (30 days prior for unfavorable changes).

④ Continued use of the Service after the effective date shall be deemed as consent to the amended Terms.

① The Company may establish separate operating policies, guidelines, and event-specific policies for safety, fair ticketing, and order.

② Operating policies form part of these Terms and apply to members.

③ The Company may establish, change, add, or delete operating policies as necessary for service operation.

④ Where event-specific policies (admission, refund, transfer, etc.) exist, such specific policies take precedence.

⑤ In case of conflict, operating policies or specific policies may take precedence within permitted legal limits.

⑥ For matters not specified, the Company may take necessary measures to protect service stability, security, and fairness.

① The contract is formed when a user agrees to these Terms, applies for registration, and the Company approves it.

② The Company may reject or terminate membership for the following reasons:

• 1. Providing false information
• 2. Usurping another person's information
• 3. Creating multiple accounts or abnormal registrations
• 4. Evidence of using automated programs (macros/bots)
• 5. History of violating these Terms or relevant laws
• 6. Deemed inappropriate under Company operating policies

① Members must directly manage their account credentials and personal information.

② Members must not transfer, lend, or share accounts, QR codes, or ticket links with third parties.

③ Responsibility for damages arising from member negligence rests with the member.

④ The Company may restrict service use upon detection of account theft or security risks.

① The Company collects, analyzes, and uses logs and service data for security, anti-fraud, verification, and service optimization.

② Collectible information includes:

• 1. Access IP, date/time, browser, OS, and device information
• 2. Login, authentication, QR verification, and admission records
• 3. Purchase, payment, refund, cancellation, and transfer records
• 4. Behavioral data such as clicks, searches, and stay time
• 5. Risk analytics data (bulk purchases, abnormal request patterns)
• 6. Administrator access and operation logs
• 7. De-identified data for statistics and improvements

③ Purpose of data utilization:

• 1. Detecting fraudulent booking and illegal scalping
• 2. Detecting duplicate QR use and link leakage
• 3. Member protection and account security
• 4. Quality improvements and stability
• 5. Legal compliance and regulatory response

④ Data is processed in strict compliance with the Privacy Policy and applicable laws.

The Company provides the following services:

• 1. Event registration and discovery service
• 2. Ticket reservation and purchasing service
• 3. QR-based admission verification service
• 4. Ticket link generation and transfer service
• 5. Member management service
• 6. Administrator (Admin) service
• 7. Settlement and reporting service
• 8. SMS, LMS, and messaging notification services
• 9. Other services designated by the Company

① The Company may modify or suspend parts or all of the Service due to operational or technical needs.

② Service may be temporarily suspended for maintenance, server/network failures, PG failures, or force majeure events.

③ The Company may adjust features, access methods, and policies to ensure platform stability and fairness.

① The Company acts as an intermediary platform connecting members and event organizers.

② Unless explicitly stated as self-hosted, the Company is not the direct party to event hosting, performance, or content.

③ The Company's role is limited to:

• 1. Providing the platform and technical environment
• 2. Providing ticket verification and QR systems
• 3. Providing administrator capabilities
• 4. Supporting transaction brokerage
• 5. Maintaining platform security and stability

④ Event details, cast, schedules, venues, and on-site safety are the sole responsibility of event organizers.

⑤ Customer support or technical assistance provided by the Company does not constitute direct event liability.

① Members may purchase tickets in accordance with procedures set by the Company.

② The Company may restrict or cancel purchases detected as abnormal, automated, resale-oriented, or fraudulent.

① The Company may provide ticket links and QR-based transfer functions.

② The member is responsible for managing ticket links, QR codes, passwords, and verification credentials.

③ Members must not publicly post, distribute, or resell ticket links or QR codes.

④ When duplicate use occurs, admission authority is granted to the user first authenticated by the system.

⑤ Liability for damages resulting from link leakage or QR duplication rests with the member.

⑥ The Company may invalidate tickets found to violate policies or involved in unauthorized sharing.

⑦ The Company is not involved in private monetary transactions or ticket resale between members.

① Organizers or the Company may require QR codes, passwords, or identity verification for admission.

② Admission may be denied if forgery, duplicate use, or policy violations are detected.

③ Server authentication records and scan logs serve as the standard for admission determination.

④ The direct responsibility for on-site crowd and gate management belongs to the event organizer.

① Ticket payments are processed through payment methods or PG companies provided by the Company.

② The Company may request additional identity verification to ensure transaction security.

① Refunds and cancellations follow the specific refund policy of each event.

② Where event-specific refund policies exist, they take precedence.

③ Refunds or cancellations may be restricted once a ticket transfer has been completed.

④ Refunds are not possible after the event start time or once a ticket has been scanned/used.

Members shall not engage in the following acts:

• 1. Registering false information or using another person's identity
• 2. Sharing, transferring, or lending accounts
• 3. Using automated programs, bots, macros, or scripts
• 4. Abnormal repetitive requests or unauthorized access
• 5. Circumventing access using VPNs or proxies
• 6. Copying, forging, capturing, or distributing QR codes/ticket links
• 7. Publicly posting or reselling ticket links
• 8. Scalping or unauthorized commercial trading
• 9. Crawling, scraping, or mass data harvesting
• 10. Unauthorized API calls or reverse engineering
• 11. Causing excessive server or network loads
• 12. Disrupting service stability, fairness, or operational order
• 13. Violating applicable laws or operating policies

① The Company may restrict service access immediately upon detecting policy violations or abnormal usage patterns.

② Measures may include account suspension, purchase limits, ticket cancellation, IP blocking, and re-registration bans.

③ Company actions may be taken preemptively to maintain platform security and transaction safety.

① The Company may issue administrator accounts for event management.

② The Company stores and analyzes administrator access records and privilege logs.

③ The Company may modify, revoke, or restrict admin privileges as required for operations.

The Company protects members' personal information in accordance with relevant laws and the Privacy Policy.

① The Company may dispatch notifications via SMS, LMS, email, messaging apps, and push notifications.

② The Company is not responsible for notification delivery failures caused by incorrect user info or telecom errors.

① The Company operates as an intermediary platform and is not a direct party to event operations unless explicitly self-hosted.

② Event information, schedules, performers, locations, merchandise, and safety are the responsibility of the event organizer.

③ The Company does not intervene in or assume responsibility for private ticket transfers, sales, or agreements between members.

④ The Company does not warrant the absolute accuracy or legality of content posted by members or organizers.

⑤ The Company is not liable for damages caused by the following, unless there is willful misconduct or gross negligence:

• 1. Natural disasters, national emergencies, power outages, and force majeure
• 2. Server/network outages, system bugs, DDoS attacks, and cyber attacks
• 3. Failures of payment gateways, credit card issuers, or telecom carriers
• 4. Member negligence in credential or link management
• 5. Unauthorized link distribution or QR code duplication
• 6. Event cancellation, schedule change, venue change, or cast modification
• 7. On-site congestion, delayed admission, or operational staff issues
• 8. Disputes arising between members

⑥ The Company is not liable for external telecom/network environments causing:

• 1. Delayed QR code display or verification failures
• 2. Ticket link connection latency
• 3. Payment approval delays at venues
• 4. Admin page access latency
• 5. Admission processing delays
• 6. Data synchronization delays
• 7. Notification delivery delays
• 8. Temporary scanning interruptions
• 9. Other network-related obstacles

⑦ The Company may adapt on-site operation, verification, and payment methods depending on venue conditions.

⑧ Members acknowledge that service quality may vary depending on telecom/device status.

⑨ The Company is not liable for free services unless mandated by applicable law or involving gross negligence.

⑩ Where Company liability is established, damages are limited to direct, ordinary damages permitted by law.

① These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea.

② Korean law shall apply to all disputes arising from service use.

③ Jurisdiction for legal proceedings shall be determined according to relevant laws, with the court presiding over the Company's headquarters having competent jurisdiction to the extent permitted.